Austrian Airlines airplane

Getting to Vienna

Vienna International Airport

Flight information 24 hours a day: Tel. +43 1 7007-222 33
Medical Center: Tel. +43 1 7007-222 45,
www.viennaairport.com

Airport information, including floor maps showing wheelchair-accessible restrooms and information on the mobility service  for people with disabilities or restricted mobility, the blind/visually impaired and deaf/hard of hearing are also available at: www.viennaairport.com/handicap

Passengers must inform their travel agent or airline of a need for assistance at least 48 hours before the published flight departure time.

The new terminal 3 is entirely wheelchair-accessible.

Getting to the Airport

By taxi: Clearly marked parking spaces (free of charge) for disembarking and unloading
Access to departure lounge: no steps
Please register at the mobility service counter at terminal 3 or at the check-in desk of your airline.

By car: Wheelchair-accessible parking spaces in Parking Garage 3, 4, at Parking Lot C and a short-stay parking lot K3. Please register at the mobility service counter at Terminal 3 or at the check-in desk of your airline. The departure lounge may be accessed by elevator from the Parking Garage 3 – you are directly at Terminal 1.There is a 50% parking discount available when an ID card for persons with disabilities is presented at the cashier's office in Parking Garage 4, open 24 hours/day (Information: Tel. +43 1 7007–22 886).

The individual airlines will be happy to assist their passengers with the transfer to and from the airport – be sure to inquire when you obtain your ticket.

By special minibuses: Transport by special minibuses is available for wheelchair users and their escorts. The following providers offer transport to the Vienna Airport:

By CAT (City Airport Train), (Vienna Card discount)

The CAT operates between the railway station "Bahnhof Wien Mitte" in the city center and the Vienna International Airport "Wien Schwechat". The CAT platforms at Wien-Mitte and at the airport are accessible via an elevator. There are no steps into the train and two wheelchair-spaces in every railway car. www.cityairporttrain.com

By S-Bahn: The entire services of the Austrian Federal Railroads: see Vienna by Train

Arrival and Departure: Assistance by specially trained personnel upon request to the airline; wheelchairs, sedan chairs, special vehicles for transport to and from airplane
Further information: www.viennaairport.com

Vienna by Train

Extremely busy train stations in Vienna, such as Westbahnhof, Wien Floridsdorf and Wien Meidling are wheelchair-accessible for travelers with restricted mobility. In order to organize the best possible assistance for you at the station, ÖBB needs prior notification of your travel requirements at least 24 hours before your journey (at least 48 hours for journeys outside Austria). ÖBB can assist with the following matters:

  • Clarifying what facilities are available at the stations and on the trains
  • Arranging the time and place to meet
  • Providing information on the services available
  • Coordinating the space available (wheechair seat …)

 

Vienna Central Station (Wien Hauptbahnhof)

The new Central Station opened in 2014. The first long-distance trains will stop at Vienna Central Station when the timetable changes in December. From then on, check-in for all night trains and car trains will be at the Central Station. Another new feature is the direct connection from Passau to Vienna International Airport. Platforms nine to twelve can be reached by two new entrances: on Karl-Popper-Straße and on Sonnwendgasse across the south forecourt. Toilets and parking spaces for people with disabilities as well as inductive hearing systems are available. People with restricted mobility, the visually impaired and the blind will in some instances have to take account of detours in order to access the platforms without encountering obstacles.

Tram line D has been extended by one station to the eastern exit of the new Central Station (station "Hauptbahnhof Ost"). Bus lines 13A and 69A also stop right at the Central Station. The former U1 station "Südtiroler Platz" has been renamed "Südtiroler Platz-Hauptbahnhof". The express train station "Wien Südtiroler Platz" is now called "Wien Hauptbahnhof", the station "Wien Südbahnhof (S-Bahn)" is called "Wien Quartier Belvedere". Vienna's express train network and the U1 subway line can now be reached above ground. The subway and express trains will be connected directly to the Central Station through the underground passage on Südtiroler Platz.

Elevators, wheelchair-accessible restrooms, wheelchair-accessible parking spaces and inductive hearing systems available.

Vienna-Meidling

The recently converted Vienna Meidling station offers unrestricted wheelchair access.

  • Elevators at both ends of the platform
  • Guidance system for the visually impaired throughout
  • Ramps at both ends of the underpass at Kerschensteinergasse (access to the eastbound platform)
  • 3 parking spaces for visitors with special needs (at entrance on Eichenstrasse)
  • Wheelchair-accessible restroom
  • Station wheelchair, elevator and inductive hearing systems available

Westbahnhof - BahnhofCity Wien West

The main entrance from Europaplatz into the newly designed train station hall and all platforms are wheelchair-accessible. Direct wheelchair access from the subway lines (U3 and U6) into the train station hall is also possible. Within BahnhofCity Wien West, elevators enable barrier-free access to all levels. Signed car pick-up and drop-off locations for wheelchair users at the entrance on Europaplatz. Guide systems for the blind and inductive hearing systems available throughout the entire train station. Wheelchair-accessible restroom available on levels E1 and E0.

Vienna-Mitte Station
Vienna-Mitte train station is served by two subway lines, five express train lines and the City Airport Train (CAT), making it one of Vienna's most important transport hubs. The multi-year remodeling of Vienna-Mitte train station was completed at the end of 2012. Guidance systems for the visually impaired, parking spaces for people with disabilities and wheelchair-accessible toilets are available. Direct wheelchair access to the station hall is possible from the Landstraßer Hauptstrasse. Wheelchair access to the City Airport Train CAT is possible from Marxergasse. Platforms 1/2, 3/4 are center platforms at basement level. Access by elevator is only possible with the subway elevator for the U3 and U4 lines!! Travel permit required for the subway!! Platform 23 is the platform for the CAT and can be reached by elevator through the CAT terminal.

Train connections
Since there are various types of railway cars, some train connections are not easily accessible for travelers with special needs.

Further information on travelling by train:

Center for Mobility Services
Tel. +43 (0)5 1717 menu item 5 (local rate)
Daily from midnight to midnight
msz@pv.oebb.at
Fax +43 1 5800 830-05555
www.oebb.at

All stations also offer assistance on the platforms for wheelchair users. Notification also possible at the Center for Mobility Services.

Vienna Schwechat Airport (Flughafen Wien-Schwechat)

1300 Wien
  • Accessibility

    • Further information
    • Special offers for people with disabilities

      Airport information, including floor maps showing wheelchair-accessible restrooms and information on the mobility service for people with disabilities or restricted mobility, the blind/visually impaired and deaf/hard of hearing are also available at: www.viennaairport.com/handicap

    • Comments

      Passengers must inform their travel agent or airline of a need for assistance at least 48 hours before the published flight departure time.

Vienna Central Station (Wien Hauptbahnhof)

Am Hauptbahnhof, 1100 Wien
  • Accessibility

    • Main entrance
      • no steps
        on Karl-Popper-Straße and on Sonnwendgasse across the south forecourt
    • Car parks Main entrance
      • Parking spaces for people with disabilities
    • Further information
      • Wheelchair accessible restroom available.
    • Special offers for people with disabilities

      Inductive hearing systems are available.
      Request assistance on the platform for wheelchair users: Tel. +43 (0)5 1717 menu item 5, email: mobilitaetsservice@pv.oebb.at

Wien-Meidling Station

Eichenstraße 25, 1120 Wien
  • Accessibility

    • Main entrance
      • no steps
    • Car parks Main entrance
      • 3 Parking spaces for people with disabilities
        At entrance on Eichenstrasse
    • Elevator available
    • Further information
      • Wheelchair accessible restroom available.
    • Special offers for people with disabilities

      Request for assistance on the platform for wheelchair users: tel. +43 (0)5 17 17 menu item 5, e-mail: mobilitaetsservice@pv.oebb.at.
      Guidance system for the visually impaired available throughout the station.

    • Comments

      All platforms are wheelchair accessible.
      Elevators at both ends of the platform.

Westbahnhof

Europaplatz 2, 1150 Wien
  • Accessibility

    • Main entrance
      • no steps
    • Elevator available
    • Further information
      • Wheelchair accessible restroom available.
    • Special offers for people with disabilities

      Request for assistance on the platform for wheelchair users: tel. +43 (0)5 1717 menu item 5, e-mail: mobilitaetsservice@pv.oebb.at. Designated car boarding and alighting points for wheelchair users at the entrance on Europaplatz. Guidance system for the blind available throughout the station.

    • Comments

      The main entrance from Europaplatz into the newly designed train station hall and all platforms are wheelchair-accessible. Direct wheelchair access from the subway lines (U3 and U6) into the train station hall is also possible. Within BahnhofCity Wien West, elevators enable barrier-free access to all levels.
      All platforms are wheelchair accessible.

Wien-Mitte Station

Landstraßer Hauptstraße 1c, 1030 Wien
  • Accessibility

    • Main entrance
      • no steps
    • Car parks Main entrance
      • Parking spaces for people with disabilities
    • Elevator available
    • Further information
      • Wheelchair accessible restroom available.
    • Special offers for people with disabilities

      Request for assistance on the platform for wheelchair users: tel. +43 (0) 5 17 17 menu item 5, e-mail: mobilitaetsservice@pv.oebb.at

    • Comments

      Direct wheelchair access to the station hall is possible from the Landstraßer Hauptstrasse. Wheelchair access to the City Airport Train CAT is possible from Marxergasse. Platforms 1/2, 3/4 are center platforms at basement level. Access by lift is only possible with the metro lifts for the U3 and U4 lines!! Travel permit required for the metro!! Platform 23 is the platform for the CAT and can be reached by lift through the CAT terminal.

       

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