Caroline Werner

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Ten Questions for Caroline Werner

  • Why should tourists come to see you and your colleagues at the Tourist Info centers?

The great thing is: individual questions get individual answers. We have a lot of great resources at our disposal, and every single one of us knows a lot about the city. The team is as multi-layered as the city itself – thanks to our experience, interests and specialist knowledge.

  • What’s the most common question that people ask?

The all-time favorite is: we’re here for three days, what should we do?

  • And what was the most original question you’ve had?

Do the members of the Vienna Boys Choir sing when they ride the white horses?

  • Are there any questions that you can’t answer?

Of course, but it’d definitely have nothing to do with Vienna.

  • What foreign languages do you all speak at the Tourist Info?

English, French, Spanish, Italian and a number of Eastern European languages. We also speak “human being” – which is a mix of mime, gestures and sketching!

  • What is your recommendation for visitors to the city? Do you have any insider tips?

Go with the flow! Do some people watching, get a feel for the city.

  • You and your colleagues are also out and about with the mobile Tourist Info? How’s this service been received?

Very well. Tourists and locals alike love it when we show up in their neck of the woods.

  • What surprises can you serve up to visitors who actually come from Vienna?

Probably a nice “cherry on top”. – Besides the answer to the question we give them one of our personal tips.

  • Have you ever been lost for words?

Yes, when a guest surprised me with a Guglhupf bundt cake.

  • You’ve been at the Vienna Tourist Board for 12 years. What keeps you motivated to do your job with such enthusiasm?

When I can spin my own web throughout the city and visitors walk away with a smile on their face.

Interview: Helga Gerbl

Tourist Info Vienna

1010 Vienna
  • Opening times

    • daily, 09:00 - 18:00
  • Accessibility

    • Main entrance
      • no steps (Automatic sliding doors150 cm wide)
    • Further information
      • Seeing eye dogs allowed
    • Special offers for people with disabilities

      Tactile Vienna maps for the visually impaired are available for disposal on location. Wheelchair users can make use of an accessible service point equipped with a tablet.

Tourist Info Vienna Airport

1300 Schwechat

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