Access to all exhibition rooms: no steps. Freight elevator for extra wide wheelchairs: door width: 160 cm, cabin depth: 220 cm, cabin width: 156 cm.

Ticket Center in the Gardetrakt by the main gate, stepless access, door width: approx. 144 cm, wheelchair-accessible restroom can be reached by wheelchair platform lift – platform 110/140 cm, door width: 90 cm in the corridor area and 94 cm to the outdoors, accessible from outside with a Euro-Key.

Main entrance: 25 steps to the ticket office, 76 steps to the terrace, door width: Terrace: 101 cm, ticket office: 81 cm, single revolving door, turnstile: 53 cm.

wheelchair-accessible restroom, approx. 50 m to the west in the park,

Main entrance: steps (more than 3 cm), double doors (each 68 cm wide), entrance to the collection: double swinging doors, total width 130cm, exhibition area: flat floors, wheelchair-accessible. Second floor area reachable via steps (width 128 cm, 12 steps, landing, then 155 cm, 10 steps, handrail on both sides of the steps, 100 cm high). Restroom outside Coach Collection currently not barrier-free!

Assistance dogs (with ID card, vaccination certificate and identification blanket) are exempt from the dog ban. The following vaccinations are mandatory for assistance dogs at the zoo: rabies, distemper, parvovirosis, leptospirosis and contagious hepatitis (HCC). The valid vaccination certificate must be presented at the ticket office

Floor quite moist in some places. Admission for escort free in some cases.

Viewing platform only accessible by steps

Daily until dusk, some sights only accessible through gentle climbs and over gravel paths.