Declaration of accessibility
Status of compatibility with the requirements
These websites were originally developed in accordance with the criteria of accessibility, but do not currently fulfill all stipulations of the Directive for accessible web contents (WCAG 2.1) in accordance with conformity level AA.
The basic idea behind the internet is that of universal access. To facilitate proper access for people with sensory impairments, the vienna.info website has been created to the internationally applicable standards of the World Wide Web Consortium (W3C). This also includes the guidelines for accessible internet (WCAG 2.0).
- The text can at least be doubled in size. To do this, use the browser menu or the keyboard shortcut CRTL + "+".
- The contrasts correspond to the values that are still easily legible for color-blind or older people. Individual settings are possible as required, such as reading with inverted colors for sensitivity to glare.
- Videos with spoken text are offered with subtitles.
- The website can be used without a graphic interface and without a mouse. It can be operated with assistive technologies, which are used for motor disabilities. Navigation support is available for keyboard and screenreader users, which translates digital content into Braille script and/or is read aloud with speech output. The integrated media player is fully keyboard controllable.
- The website contents are structured so that they can also be understood by blind users with screenreader or Braille display. Amongst other things, reference is also made here to the WAI-ARIA standard currently under development.
www.vienna.info won the "BIENE" in bronze in 2010 for its accessible internet presence. The BIENE, which is awarded by the campaign Mensch and the foundation Digitale Chancen stands for "Accessible internet opens new insights" and has been awarded to the best German-language accessible internet offerings since 2003.
The content listed below is non-accessible for the following reasons:
a) Incompatibility with the accessibility regulations
The websites of the Vienna Tourist Board have undergone a complete redesign, which also paid attention to the accessibility of the websites. A subsequent accessibility analysis revealed deficiencies, which are being rectified on an ongoing basis and which are gradually being put online. The rectification of the deficiencies identified should be completed by the end of 2023.
b) Disproportionate burden
- Videos on the website do not have an audio description (WCAG success criterion 1.2.5 Audio description (recorded)). The videos can be evaluated as additional content because the information provided is fundamentally also available in text form on the website. An audio description is not easily possible in YouTube. We are of the opinion that a remedy would represent a disproportionate burden in terms of the accessibility regulations.
- PDFs of print publications can be downloaded on the website. They are not implemented fully accessible. Content that is also shown directly on the website in summary form is also presented here. For more recent publications, we are endeavoring to implement the accessibility regulations. For older publications, the effort represents a disproportionate burden in terms of the accessibility regulations.
c) The following content does not fall within the scope of the applicable legislation
- Documents (office application formats like PDF and Office documents) which were published before September 23, 2018, are available to download on the website. They are not relevant for administrative purposes and do not, therefore, fall within the scope of the applicable legislation.
- Some of the videos made available on the platform are hosted and published on YouTube.com. Videos that were published before September 23, 2020, do not fall within this scope.
- Third-party content outside the influence of the Vienna Tourist Board is excluded from Directive (EU) 2016/2102. No statements can be made about such third-party content with regard to their compatibility with the accessibility regulations.
Creation of this declaration on accessibility
This declaration was created on September 23, 2020 and last updated on July 31, 2023.
Feedback and contact information
The offers and services on this website are continuously being improved, replaced and expanded. Operability and accessibility are important factors for us.
New page content is regularly checked by the web editorial team during publication.
If you come across barriers that hinder your use of our website – problems that are not described in the declaration, failures regarding compliance with the accessibility requirements – then please let us know by sending us an email.
We will check your inquiry and contact you at the earliest opportunity.
Please send all messages and suggestions to us at firstname.lastname@example.org with the subject "Notification about a barrier on the website [please mention affected website]". Please describe the problem and list the URL(s) of the affected website or document.
Invalidenstrasse 6, 1030 Vienna
Tel. +43-1-211 14-0
If you are not happy with the response you receive from the contact shown above, you may lodge a complaint with the FFG (Austrian Research Promotion Agency with limited liability). The FFG will receive your message via the contact form of the complaints body by electronic means.
The complaints will be thoroughly checked by the FFG for whether they concern violations against the provisions of the Web Accessibility Act, in particular failure by the government or an institution attributable to it to comply with the accessibility requirements.
If the complaint is justified, the FFG must make recommendations for action to the government or the legal entities concerned and propose measures that serve to remedy the failures in question.
Further information on the complaints procedure: