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Answers to frequently asked questions

Frequently Asked Questions

I'm in Vienna for one, two or three days. How can I best discover the city?

We have suggestions for your Vienna program here.

How do I get from Vienna International Airport to the city?

Please note: the City Airport Train will cease operations on March 19, 2020 until further notice.

For the Vienna Airport Lines a changed timetable will apply from March 19, 2020.

City Airport Train CAT: plies between the airport and Wien Mitte/Landstrasse. Travel time: 16 minutes. One way Adults: €12, discounted with the Vienna City Card or when booked online.

Buses of the Vienna Airport Lines: Ride to the city center (travel time 22 minutes), via Vienna Main Station (South) to the Westbahnhof railway station (travel time 40 minutes) and via the Vienna International Centre to the Donauzentrum (travel time 39 minutes). Single: €8, discounted with the Vienna City Card

Rapid transit railway S7: runs from the airport via Wien-Mitte/Landstrasse to Floridsdorf. Travel time to Wien Mitte: approx. 25 minutes, price: €4.30; two tickets are required: €2.40 (within the Vienna metropolitan area) and €1.90 (for the journey from the airport to Vienna city limits).
Travelers with the Vienna City Card or with a multi-day ticket of Wiener Linien need only one additional ticket from the airport to Vienna city limits for the price of €1.90.

Vienna City CardÖBB Railjet: the Railjets of Austrian Federal Railways (ÖBB) run twice-hourly, non-stop from Vienna Airport to Vienna Main Station (15 minutes) and Wien Meidling station (approx. 30 minutes). Price: €4.30; two tickets are needed: €2.40 (within the Vienna city area) and €1.90 (for the trip from the airport to the Vienna city limits). Travelers with the Vienna City Card need only one additional ticket from the airport to Vienna city limits for the price of €1.90.

Please note that tickets for public transport and the Vienna City Card must be validated before departure.

Pre-ordered Taxis offer affordable airport transfers.

Full details on the airport connections

Is there an advantage card with discounts for visitors?

Yes, the Vienna City Card.

  • For 24/48/72 hours
  • Free travel on the subway, trams, and buses
  • Numerous discounts in museums, sights, etc.
  • One child under the age of 15 travels for free with each Vienna City Card
  • Price: from €17 for 24 hours

Optional add-ons:

Airport transfer (currently not available)

  • with the CAT, Vienna Airport Lines, ÖBB Railjet, rapid transit railway (S7) from/to the airport
  • City check-in at the City Airport Train Station Wien Mitte for many flights
  • Two children under 15 years of age are included in the airport transfer
  • Price: €17

Hop-On Hop-Off Big Bus

  • 24 hours of travel on the red and blue lines
  • Guided city walk
  • One child under 16 years free of charge
  • Price: €26

Vienna City Card APP (free of charge)

Can I buy the Vienna City Card advantage card at Vienna International Airport?

Yes, at Vienna Airport, you can get the Vienna City Card as well as the optionally bookable add-ons TRANSFER and TOUR at Tourist Info in the arrival hall.

Tourist Info Vienna Airport

1300 Schwechat
  • Opening times

    • daily, 09:00 - 17:30
    • The Tourist Info is closed from November 22 up to and including December 12, 2021.

Is the Vienna City Card also valid for use on public transport from and to Vienna International Airport?

When you buy a "Vienna City Card Transfer" or a "Vienna City Card Transfer+Tour", the ride between the airport and city center is included (City Airport Train, ÖBB Railjet, rapid transit railway (S7), Vienna Airport Lines). Please note that transfers to or onward journeys with public transport within Vienna require the relevant Wiener Linien ticket (on the rear of the Vienna City Card or in the app) to be validated before commencing the journey.

The classic Vienna City Card gives you discounts for the City Airport Train CAT and for the airport buses of Vienna Airport Lines.

If you take rapid transit railway S7 or the ÖBB Railjet from and to the airport, you will need to top up the Vienna City Card with just one single ticket for the price of €1.90 (for the journey from the airport to Vienna city limits). Please validate the ticket and the Vienna City Card before departure.Full details on the airport connections

What tickets are available for children and seniors on Vienna's public transport services?

Half-price tickets for children from 6 to 14 years: €1.20 in advance and €1.40 on the tram. Valid for one journey, transfers allowed, but the journey must not be interrupted. This ticket is also valid for the carriage of dogs on Vienna's public transport services.

2-journey senior ticket: € 3.00 for women and men from the age of 63. This ticket is good for two journeys on any day.

Children up to 6 years of age always travel for free on Vienna's public transport services.
During the Vienna school holidays as well as on Sunday and public holidays, all children up to 15 years (proof of age required!) ride for free on Vienna's public transport services. This rule also applies to students attending an Austrian school up to the age of 24 years - (student) ID required!

There are no multi-day tickets for children or seniors.

What's the best way for me to book my hotel/guesthouse in Vienna?

Our team at Wien Hotels & Info would be pleased to reserve your accommodation for you in advance. Monday – Friday: 9.00 am – 5.00 pm, tel. +43-1-24 555, fax +43-1-24 555-666, e-mail:

Of course, you can also book hotels and guesthouses in Vienna online.

Where can I get a program for Vienna's stages?

In our event search, you will find the very latest Vienna program with exhibitions, programs of the Vienna stages and concert houses, tours, etc., as well as information on advance ticket sales.

Where can I order tickets for Vienna's theaters, opera houses, concert halls, etc.?

The advance sales points are indicated in our event search for all events. The most affordable way is usually to buy the tickets directly from the theaters or from the organizer. Many travel agencies and ticketing agencies also offer tickets for Vienna's stages and events, usually for a surcharge.
Heavily discounted last-minute tickets for the same evening for selected Viennese stages can be obtained at the Jirsa ticketing agency in the tourist information office on Albertinaplatz.

How do I get tickets for the New Year's Concert by the Vienna Philharmonic?

Every year at the beginning of the year (April 1 - 30, 2021) you can register on the website of the Vienna Philharmonic for tickets to the New Year's Concert of the Vienna Philharmonic, the New Year's Eve concert and to the preview on 30 December in the Golden Hall of the Musikverein. The tickets are randomly drawn from amongst the registrations. Applications are always only possible for the next concert; there are no waiting lists for future concerts.

Where and when can I see the Lipizzaners of the Spanish Riding School?

The "High School" of riding can be experienced in the Riding School in the Imperial Palace during the morning work or at a gala presentation of the Spanish Riding School. Tours of the Lippizaners' stables in the Imperial Palace are also offered. You can obtain tickets and dates directly from the Spanish Riding School, tel. +43-1-533 90 31, e-mail:

Where and when can I experience the Vienna Boys' Choir live?

Every Sunday from mid-September to the end of June, the Vienna Boys' Choir performs Sunday mass in the Hofburg Chapel at 9.15 am. You can get tickets for this directly from the Hofmusikkapelle, tel. +43-1-533 99 27, e-mail:

On Fridays, the Vienna Boys' Choir gives concerts at the MuTH (Music THeater), starting at 5.30 pm. You can get tickets from Reisebüro Mondial, tel. +43-1-58 804-173.

Which city tours are offered in Vienna?

Bus tours, accompanied by expert guides, through the city center to Schönbrunn Palace, to wine taverns in Grinzing and many other tours are offered by the companies Cityrama, Redbus Citytours and Vienna Sightseeing Tours.

Hop On Hop Off buses ply along three routes in the city. Hop on and off where you want. Information on the attractions along the route is available in 12 languages.

Guided walks through the city, which often take peeks behind the façades, are offered on a wide range of topics and on many dates. The walks generally require a minimum of three participants; simply turn up at the relevant meeting point at the time indicated. Advance registration is not required for people traveling on their own. Groups can book each tour individually direct with the guide.

The Vienna Ring Tram is the only tram line in Vienna to travel a complete circuit of the Ringstraße. You also get audiovisual information on the splendid buildings along the boulevard.

Boat tours on the Danube and on the Danube Canal are offered by DDSG-BlueDanube. You can board at the "Vienna City" landing stage on Schwedenplatz, at the Vienna Marina and at the landing stage by the Reichsbrücke.

Where can I book a Vienna city guide?

For groups and for private tours through Vienna, the Vienna Guide Service is pleased to arrange local, authorized guides:
Vienna Guide Service - Wiener Fremdenführer-Vermittlung
Tautenhayngasse 21/3
1150 Vienna
Tel: +43 / 1 / 587 36 33 62, e-mail: ,

How much does a tour in a horse-drawn carriage cost and where I can go on one?

Small tour through the Old City, lasts about 20 minutes, price: €55.00 per coach
Large tour through the Old City and a section of the Ringstraße, lasts about 40 minutes, price: €95.00 per coach, or 60 minutes, price: €120.00 per coach
Horse-drawn carriage stands in the city center: Stephansplatz, Petersplatz, Albertinaplatz, occasionally Michaelerplatz, Heldenplatz and Burgtheater
Sightseeing tour of Vienna Central Cemetery on Thursdays through Sundays from 10:00 a.m. (coach rank is at Gate 2). Duration: 30 minutes, price: €40 per coach or 60 minutes, price: €70 per coach
Individual rides in a horse-drawn carriage can be booked direct at one of the Viennese horse-drawn carriage companies.

When are the shops open in Vienna?

Shops are usually open Mon - Fri from 9.00 am - 6.30 pm, Sat until 5.00 pm or 6.00 pm; some shopping centers are open until 8.00 or 9.00 pm from Mon-Fri. Shopping is available on Sundays and holidays at the large railway stations, at the airport and in the museum shops. More details on opening times in Vienna

Where can I park my car in Vienna?

You can park your car particularly economically at Vienna's Park & Ride facilities. Parking here costs €3.60 per day. All Park & Ride car parks are located right next to underground stations, so that you can get quickly and comfortably to the city center. Car parks are available in and near the city center for much higher parking fees.

Short-stay parking zones in Vienna are (valid from 4th September 2017):

  • Districts 1 to 9 and 20: Monday to Friday, except public holidays, 9:00 a.m. - 10:00 p.m., max. stay 2 hours
  • Districts 10, 11, 12 and 14 to 18: Monday to Friday, except public holidays, 9:00 a.m. - 7:00 p.m., max. stay 3 hours
  • Special scheme near the Stadthalle: Monday to Friday 9:00 a.m. - 10:00 p.m.; Saturday, Sunday and public holidays 6:00 p.m. - 10:00 p.m., max. stay 2 hours
  • NB: you will need a parking ticket as soon as you park in these zones. For short stops, 15-minute parking tickets are available for free. Inquire at your accommodation provider in advance.
  • Cost for 30 minutes: €1.10

In the remaining districts, you can park your car for free. Please note that specially signed short-stay parking zones and parking bans may apply on individual streets.

Resident parking

In districts 1, 2, 3, 4, 6, 7, 8, 9 and 12, there are parking spaces specifically reserved for local residents, which cannot be used with a valid parking ticket. These zones are designated by no stopping/no parking signs with additional panels "excluding vehicles with a parking sticker for district xx and people with disabilities".

Where can I find tourist information points in Vienna?

Tourist Info Vienna

1010 Vienna
  • Opening times

    • daily, 10:00 - 18:00
    • The Tourist Information is closed from November 22 up to and including December 12, 2021.

  • Accessibility

    • Main entrance
      • no steps (Automatische Schiebetüre 150 cm wide)
    • Further information
      • Seeing eye dogs allowed
    • Special offers for people with disabilities

      Tactile Vienna maps for the visually impaired are available for disposal on location. Wheelchair users can make use of an accessible service point equipped with a tablet.

Tourist Info Vienna Airport

1300 Schwechat
  • Opening times

    • daily, 09:00 - 17:30
    • The Tourist Info is closed from November 22 up to and including December 12, 2021.

Tourist Info Vienna Main Station

Am Hauptbahnhof 1
1100 Vienna
  • Opening times

    • daily, 09:00 - 17:00
    • The Tourist Info is closed from November 22 up to and including December 12, 2021.

  • Accessibility

    • Main entrance
      • no steps (Automatische Schiebetüre 200 cm wide)
    • Further information
      • Seeing eye dogs allowed

Where can I dance the waltz in Vienna?

The best opportunity to dance the waltz is offered by the Viennese Ball Season, which traditionally runs from New Year's Eve to Shrove Tuesday. Some large traditional Viennese balls are also held outside this period. You can find the exact dates of the Viennese balls in our event search.

The Vienna Dance Schools offer visitors dance courses in the Viennese waltz throughout the year. You can also spontaneously attend a Blitz dance lesson without the need to register.

When are the gazetted public holidays in Vienna?

Please see Public holidays & School vacations in Vienna

Where can I store my luggage temporarily?

The large train stations in Vienna (Vienna Main Station, Vienna Westbahnhof Station, Wien Mitte Station, Meidling Station, Praterstern Station) have lockers , where you can store your luggage for up to 24 hours. At Vienna Airport there are two "Baggage Service Centers", where your luggage can be stored for up to 6 months.

A storage service is also offered by “Nannybag”. The storage of items of luggage and other objects is possible at various locations in Vienna for up to 30 days. Reservations are made via the website at or via the app.

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