Cab rank in Vienna on the Ringstrasse with several cabs with signs (black with yellow lettering)
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Taxis in Vienna

Vienna offers a well-organized and regulated cab system. Find out more about how to use cabs in Vienna, your rights as a passenger, the responsibilities of cab drivers and what you can do if something goes wrong.

Cabs can be hailed at the roadside, at a cab rank or ordered by phone or app to your chosen location. Taximeters are used to calculate the fare. It is also possible to agree a fixed price if you book in advance. 
Only use taxis with a number plate that starts with “W” and ends with “TX”, “ATX”, “BTX”, “CTX” or “DTX”. This ensures it is a licensed Vienna taxi. 
All of Vienna’s cab ranks are displayed on the interactive city map. Passengers can choose any vehicle at a cab rank.

Cabs can be ordered from the cab dispatch centers Taxi 31 300 and Taxi 40 100 by phone, app or online:

Order a taxi

The cab applications for Taxi 40 100 and Taxi 31 300 can be downloaded free of charge from the App Store or Google Play Store (German and English).

It is possible to pay in Vienna cabs either cashless (debit or credit card, voucher) or in cash. A fixed price can be agreed if a cab is booked in advance, stating the destination address. Passengers can also request an electric cab or a hybrid cab.  
More information, price quotes and fare information can be found on the relevant website. 

Rides in Vienna can also be ordered using the apps of ride service providers such as Uber and Bolt.  

What you should know as a cab passenger

In Vienna, the most important obligations of cab drivers are enshrined in law and must be carried in cabs as a written document. These include allowing cashless payment and the obligation to provide transportation and assistance with loading and unloading luggage. In addition, QR codes must be clearly visible from every seat in a Vienna cab. These allow passengers to give direct feedback about their ride or check that they are traveling in a licensed Vienna taxi. You can recognize one when you get in by the taxi roof sign and by the Vienna number plate, which ends with “TX” or “ATX”, “BTX”, “CTX” or “DTX” (W- xxxTX, W- xxxATX, W- xxxBTX, W- xxxCTX, W- xxxDTX). 
Please remember that smoking is strictly prohibited in official Vienna cabs!

You can download the PDF in German and English here. 
ESSENTIAL INFORMATION FOR CAB PASSENGERS

What to do if you encounter a problem. Your options for lodging a complaint

If there is an incident or a contravention of the cab driver’s legal obligations during a cab ride, we invite you to report it. Please contact the Vienna Chamber of Commerce. It is helpful to have the following information to hand when submitting a complaint:  
Name of cab driver, cab license plate number (photo) or cab invoice  

Wirtschaftskammer Wien (Vienna Chamber of Commerce)
Telephone: +43 1 514 503 495
Email: taxi@wkw.at
www.wko.at/wien/taxi 

Feedback can be given directly via QR code during the cab ride. QR codes must be easily accessible from every seat in a Vienna cab. Passengers can scan these and immediately rate their journey or check whether they are being transported in a licensed Vienna cab.

FAQs about taking a cab in Vienna

What rights do cab passengers have?

Official cabs are obliged to carry an information card listing the most important passenger rights. These are:

  1. The name of the company, address, license plate number and cab driver’s license must be visible on the dashboard.

  2. When you pay, you should always be given a receipt without having to ask for one. 

  3. It must always be possible to pay by card.

  4. Cab drivers have an obligation to provide transport: The cab must take you to your destination unless you smoke in the vehicle or act in an aggressive or dangerous manner.

  5. The cab must always take the fastest route, unless a different route is agreed. A navigation device must be used if requested by the passenger. 

  6. The cab driver must assist with loading and unloading luggage and, if necessary, with getting in and out of the cab.

  7. The seats, footwell and luggage compartment of the vehicle must be available for passengers.

What payment methods can be used in a cab?

In a Vienna cab you can pay cashless (with debit card, credit card, voucher, company card) or with cash. 

How do you recognize an official cab?

Cabs have a black sign on the roof with the word TAXI in yellow on both sides. The sign is illuminated when the cab is available. If a cab is reserved, occupied or out of service, the sign is switched off. Vienna taxis have a number plate that starts with “W” and ends with “TX”, “ATX”, “BTX”, “CTX” or “DTX” (W- xxxTX, W- xxxATX, W- xxxBTX, W- xxxCTX, W- xxxDTX). 

Do people leave a tip in cabs?

There is no obligation to leave a tip. In Austria, people generally like to tip cab drivers.

Airport taxi

Vienna Airport (Vienna Airport) is located about 20 km southeast of the city center in Schwechat, Lower Austria, and can be reached by taxi in around 20 to 25 minutes. 

Rides to and from Vienna Airport can be booked for a fixed price. 

  • Taxi 40 100 offers a fixed price of €42 for up to 4 passengers.
    When making the booking, be sure to request an airport cab, otherwise an additional fee of €18 will be charged for the cab’s return journey to Vienna. The fixed price is ONLY valid for direct trips from a Vienna address to the airport. Group fares are available on request.
  • Taxi 31 300 offers a fixed price of €37 for a maximum of four passengers when booked via the app. 

If you would like to travel from the airport without an advance taxi booking or limousine transfer to the city center, please use the taxi rank outside the arrivals hall or the “City Transfer” counters in the arrivals hall. Rides from the airport to Vienna without prior booking are operated by taxis whose number plate starts with “SW” and ends with “TX” (SW- xxxTX).

Airport service companies

There are a number of transport companies that offer airport transfers. Here is a selection of them:

Special transports

The following companies offer transport with special minibuses for wheelchair users and their escorts:

Limousine service

If you want to rent a limousine - with or without a driver - the following services are available to you:

Feedback

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